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What Our Customer's Have To Say:

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Dear Madam/Sir:

I have received the USB MP3 Pen ordered from you last week.
As promised, it arrived in time for my seminar which starts tomorrow.
You have no idea how grateful I am for the rapid delivery via UPS.
I have tested the sound which was a big factor in my decision to order
this device
and it is crystal clear and powerful.

Thank you and have a nice day,

Louise
Montreal, Canada

 
 
 
I am writing to praise your Company and the superb customer service which I have received each and every time that I have called with questions.

I initially called last week, to inquire about the DR-90 recorder. Despite my calling at 5:30 P.M. on the eve of the Memorial Day weekend, Nadine, answered each of my questions cheerfully and efficiently. When she was unsure about a question, she politely placed me on hold and came back quickly with an answer. However, at that time, I was not willing to commit to a purchase. To be honest, I was waiting for a callback from a competitor -EAP- with slightly cheaper prices and free shipping. Would you believe that I am still waiting for their callback?

The lack of response from them, made my decision easy. I called last Thursday, June 2, 2005, ready to order the product and reached Leif. Leif apologized and explained that the computer system had gone down and it would be fifteen minutes until he could take any orders. I gave him my phone number and was quite pleasantly surprised when he called me not less than five minutes later. After placing my order, Leif concluded the transaction by asking if I was interested in any other products, mentioned product specials being offered and stated that I should feel free to call with any questions regarding the product. Imagine my surprise when I received this product two days later, instead of the anticipated time of one week.

I took Leif up on his offer yesterday, June 6, 2005 and called regarding the set up of the recorder. Leif patiently explained the procedures and the system was up and running in no time, thanks to his courteous assistance and his thorough knowledge of the product(s) available and their workings.

I have NEVER written a testimonial for any product in my entire life. I always thought that someone in marketing made up these claims in order to make a company look reliable. The professionalism demonstrated by your staff and the rapidity with which I received this product have made me a believer. I look forward to doing business with your company and will heartily recommend your services to friends and colleagues. Once again, thank you.

Sincerely,


Santa Barbara Realty Corporation
 

Rating: Excellent
"They were very friendly and helpful. Shipping was immediate. Thank you. I would definitely buy from them again."

Rating: Excellent
"I have had numerous transactions with Spyville.com.  Their level of service remains excellent through each and every transaction."

Rating: Excellent:
"Product was shipped promptly and was received on time.  I was not satisfied with the product, so Spyville gave me a complete refund after receiving the returned product.  The refund was activated on the same day as the return reached them.  I was extremely pleased with the customer service that I received and would not hesitate to do business with them again in the future.  Very well run company, every business should use them as a role model for their customer service."

"Everything arrived and thank you for the goodies and the extra yard of service - I will be back as a result."

Rating: Excellent
Very helpful and knowledgeable service.  I will likely order from again.

"Thank you....that was unnecessary (the upgrade) but VERY much appreciated and you have my customer loyalty for such great  service !!"

Rating:Good
The people at Spyville were very helpful. Good outfit!

Rating: Excellent
"Although I did experience a mix-up problem I found their staff to be soooo friendly and helpful in resolving all my issues, that I would definitely use their services again. Best of all I like talking to real people without automated systems. thank you people at spyville for your support and concern."

"Thanks..., you have yourself a repeat customer. :) " Mike

"Thank you for your prompt response.  I like doing online business with attentive customer and tech support."  Bill

"Thanks... l appreciate your assistance and super customer service with this matter." Shaun

Rating: Excellent Comments: "excellent tech support"

"I just wanted to thank you for sending the shirt so fast.  I got it today." Camille

Rating: Excellent Comments: "Very good timely shipping"

"I am delighted with the outcome of my appeal to you for a foam cover for my Super Ear Amplifier. Thank you very much for your assistance and prompt response to my request. You have made the day of this 90 years of age user."

Rating: Excellent Comments: "I was told that my (special) order would take 7 to 10 business days, when I received it in 3 days I was very pleased that it was sooner rather than later as with a lot of Companies. I would surely recommend Spyville to anyone who is looking for good service and also the price of what I purchased was the best on the internet."

"Thanks by your help, already I have it, I expect that be what I need, I recommended your store in my country thank you very much!"

"Many Thanks!!! I will take a look at the data you sent me on the other cam, and will let you know ..... Much appreciated!"

Rating: Excellent Comments: "I needed a specific product by a certain time and needed additional information as to which model would best suit my purpose before making a decision . I corresponded with Spyville via email about four times and with each email, I got an immediate reply. After making my selection, I instructed them to carry on with the shipping process. I was most pleasantly surprised to receive not only an immediate notification that the item was on its way, but that Spyville had upgraded to Next Day shipping at THEIR expense. What a great way to start off the new year! Because of the expediency and outstanding customer service, I highly recommend patronizing this merchant!"

"Thank you...thank you...thank you...such excellent service...I'll be sure to inform Yahoo of what great service your business provides and to share the experience with friends and acquaintances...God bless you all!!"

Rating: Excellent Comments: "It was a great experience and my first time buying anything online. I made direct contact with a representative and he was patient and knowledgeable about the products. He gave the purchase a "personal" touch to online purchasing."

"Thanks again for your help. I've appreciated the attention you've given to my questions and concerns. It's been a pleasure doing business with your store and would recommend it anyone. Thanks," Paul

Rating: Excellent Comments: "Good job. I liked getting the confirmation that my order was shipped."

"The package was received this afternoon! That was fast! Definitely my first choice for any future order will be Spyville. Thank you for your punctuality and excellent service," Arthur

"I ordered the 7" TFT on the Friday before Labor Day, and received it Saturday morning, shipped directly from the factory!  Superb job, guys - thank you!"

"Spyville is an excellent store, with very helpful people who are willing to go the extra mile for their customers!"

"Spyville even sent me 2 e-mails..one to confirm the order (received the same day as I placed the order...the 4th of July!) and another a day later stating that the order was shipped and when to expect delivery. I was pretty impressed with the service and the product. I added Spyville to My Favorites! Stu Walker, R.Ph. San Antonio, TX"

"...The communication with these folks was wonderful. You will be happy ordering with this company."

"...I expect to use the camera system for some time into the future so the start date just isn't that important.
It's more important that you keep in touch just as you have!  That's what service is all about.  Go ahead and brag about your service ... you'll be right on track."

"Many many thanks, you are all great. I'll make sure you all get the credit in the catalogue and web site of the museum. This work will travel through Canada and Europe. The museum director is trying to see for USA exhibitions. Keep your fingers crossed!"

"Thank you.  Based on customer service alone, I wouldn't hesitate to buy from you in the future. You are by far the most responsive internet retailer I have ever dealt with."

"Thanks for your response.  Of course I would like a better camera for the same price! ...Let me know what you need from me.  Thanks again for your help."

"Thanks for your patience!"

"Thanks for the quick response"

"I appreciate all the work you have done on this"

"Excellent!"


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